Privacy Policy

Landlord Investigative Services (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us in the course of providing professional private investigation services.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

1. Accountability

We are responsible for all personal information in our possession or control, including information transferred to service providers or agents acting on our behalf. We have designated a Privacy Officer to oversee compliance with this Policy and applicable privacy laws.

2. Collection of Personal Information

We may collect personal information necessary for the purposes of conducting lawful private investigations, including but not limited to:

• Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, government-issued identification.
• Financial and Credit Information: Credit reports, credit histories, and account details (collected only with consent or as permitted by law).
• Investigation-Related Data: Public records, surveillance findings, and information obtained through lawful investigative means.
• Technical Data: IP addresses, browser type, device information, and website usage analytics.

We collect information fairly, lawfully, and only for purposes consistent with our professional obligations.

3. Purpose of Collection and Use

Personal information is collected, used, and disclosed strictly for purposes that a reasonable person would consider appropriate under the circumstances, including:

• Conducting lawful private investigations.
• Verifying identity and preventing fraud.
• Protecting the integrity of credit and financial information.
• Meeting contractual, legal, and regulatory requirements.
• Enhancing website security and user experience.

We will identify the purposes for which personal information is collected at or before the time of collection.

4. Consent

We obtain meaningful consent for the collection, use, and disclosure of personal information, except where otherwise permitted or required by law. Consent may be express or implied, depending on the sensitivity of the information and the context.

Credit and financial information is considered sensitive and will only be collected, used, or disclosed with explicit consent, unless an exemption under PIPEDA or other law applies.

5. Safeguards for Credit and Financial Information

We employ enhanced measures to protect sensitive credit and financial data, including:

• Encryption of all credit-related data in transit and at rest.
• Restricted Access on a strict need-to-know basis.
• Secure Storage & Retention protocols to prevent unauthorized access.
• Secure Destruction of records once they are no longer required by law or for business purposes.

6. Cybersecurity and Data Security

We protect personal information through physical, organizational, and technological safeguards appropriate to the sensitivity of the information, including:

• SSL encryption on our website.
• Firewalls, intrusion detection, and regular security audits.
• Multi-factor authentication for access to internal systems.
• Ongoing employee training on privacy and cybersecurity obligations.
• Immediate incident response procedures in the event of a data breach.

7. Disclosure of Personal Information

We do not sell or trade personal information. Disclosure may occur only:

• With the individual’s consent.
• To third-party service providers bound by contractual privacy and security obligations.
• As required or permitted by law (e.g., subpoenas, court orders, or regulatory authorities).
• To protect the safety, rights, or property of our clients, the public, or our Company.

8. Retention and Disposal

Personal information is retained only as long as necessary to fulfill the identified purposes, meet legal and regulatory requirements, and for a reasonable period thereafter.

When no longer required, information is securely destroyed, erased, or anonymized in compliance with industry standards and applicable law.

9. Accuracy

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date for the purposes for which it is collected and used. Individuals may request corrections to their information at any time.

10. Access and Individual Rights

Under PIPEDA, individuals have the right to:

• Request access to their personal information held by us.
• Request corrections or updates to their information.
• Withdraw consent to the collection, use, or disclosure of information (subject to legal or contractual restrictions).
• Challenge our compliance with PIPEDA.

Requests must be made in writing to our Privacy Officer (see Section 12).

11. Openness and Transparency

This Privacy Policy is publicly available on our website. Additional details of our privacy practices may be provided upon request.

12. Contact Information

To request access, correction, or deletion of personal information, or for inquiries about our privacy practices, please contact:

Privacy Officer – Landlord Investigative Services

Email: Tim@LIServices.ca

Phone: 705-795-9733

13. Updates to this Policy

We may revise this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on our website with the revised effective date.